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I brought my 2023 CRV in for routine service yesterday and was promptly greeted by Service Advisor, Ryan York. Ryan was very friendly and helpful while explaining to me additional service items that I may want to consider during this service appointment. I was told that the service would be completed in about one hour. I hadn't finished a cup of complimentary coffee when Ryan found me in the waiting area and notified me that the service was completed! We own two Honda CRVs and continue to service them at Berlin City Honda. I trust their service department and appreciate the friendly and knowledgeable Service Advisors on their staff.
I work at Berlin City Toyota down the street and thought it would be convenient to drop my Honda off here to be detailed, and then pick it up at the end of the work day. WOW! What a great job. My 2017 CR-V, with 130,000 miles on it, literally looks new again. Unless you've torn your car up, underneath its grimy exterior probably beats the heart of a much newer-looking rig. Try it out; you might surprise yourself!
My husband bought me a new Ridgeline for my birthday ♥️ The sales staff (Dana and Chris) were excellent to work with and made the buying process easy. Thank you, Dana and Chris - don’t be boring!
The team was very helpful and friendly!
I had a great experience with Berlin's staff when purchasing my 2024 CRV from Berlin. I was particularly impressed with the honesty and professionalism shown by my sales rep, Dave Thorne. I would highly recommend you asking for him to serve you when considering a purchase.
Had a great experience buying a new car at Berlin City Honda in South Portland, ME just last week. It truly was a pleasure dealing with our salesperson, Cody. He was genuinely friendly and very knowledgeable and beyond patient with all our questions. With Cody's assistance, we found a beautiful 2024 CR-V. Pricing was very fair too, and Chris walked us through the financial part of the deal. He was very clear about everything. My husband and I were very pleased with the entire experience. Thank you very much, Berlin City!
I recently had my car detailed (cleaned) interior and exterior. I was totally pleased with attention to detail and overall cleanliness of my car.
The whole process was very easy and much faster than I expected.
Great experience 👍
Dana and Mark made buying a new vehicle so easy.
Easy in, service done promptly, easy out. Perfect.
Great job keeping our Pilot up and running. Jessica always is great and really does make the experience EASY!! Thanks so much
We had an easy no stress, no pressure sales person process at Berlin City Honda. We met with steven Gendron (sales) twice and test drove two different Pilots. When the color we wanted became available we went back and bought it! The only downside is the Honda Pilot is very much in demand so there are no discounts being offered. However, the pricing is very competitive when compared to other manufacturers with similar vehicles. Overall, a great experience with well informed professionals. If you're looking for a new Honda vehicle we would strongly recommend Berlin City Honda! Paul & Tammy
I love my new car! Megan Cogswell was awesome! She was patient while I was choosing which car, and while I was debating if a new car was the right decision. The finance department was also awesome! They walked me through the whole process and answered all my questions! The overall experience was probably the best I have ever had at a dealership.
Was very please with my purchase would recommend them highly I am a repeat customer
The Service Department at Berlin City Honda runs like a well oiled machine. The entire customer experience -- from booking an appointment, to arrival and check-in, to during service update communications, to the check-out process are all run very smoothly. They do a great job of leveraging technology based communication tools to help create that positive customer experience. And, their customer service representatives are welcoming, friendly and knowledgable. Kudos to their team for a job well done!
Noah Pellerin was terrific. He does something I seldom encounter in a car salesperson. He listens. My experience was quick, easy and uncomplicated.
Everyone is always so nice and helpful. I like how they explain what is going on in simple terms.
Lucas provided excellent customer service. Listened well was prepared and polite.
It took me about two weeks looking for a reasonable lease at other dealerships. Decided to make my way over to Honda and I was out the door after a couple hours with a car I wanted with all the help and extra answers to questions I needed. Very professional and helpful staff.
I had a great experience with the service department on 2/5. Wonderful customer service from one guy in particular! Thank you!
I recently had my 2017 Honda CRV at Berlin City for repair to my Air Conditioning, to get a Maine State Inspection-which discovered an issue, and for detailing. Adrian Cruz-Cordero was the Service person for these issues. Adrian spent much time explaining the issues to me and was very patient and respectful with me when I said that I had a 7 year Warranty in place. Adrian spent much time following up on my Warranty and told me that it had been cancelled. After searching through old emails, I discovered that my, now deceased, husband had cancelled the Extended policy soon after we purchased it in 2019, which had escaped my mind. Thoughout all my communication with Adrian, I found him to be efficient, professional and personable. He did an excellent job throughout it all. His communication skills are also excellent and he writes VERY WELL. He is a great asset to Berlin City. He even made arrangements to get all the work done while I was on vacation and made it possible for me to pick up the car on Sunday. While there I decided to get my filthy car detailed. As your detailers can atest to, the car had not been cleaned in a long time. When I picked up the car on Sunday, I was amazed at how awesome the car looked inside and outside. It looks like a new car. I do not live in Portland (I am 75 min. away), so I don't bring my car to a dealer often. But, when I have any issues which my local mechanic can not deal with (like the AC), I will return to Berlin City. I am very pleased with the service I received there, espeially Adrian, who with much patience, took time to help me.
Super helpful check-in agent.
Was able to schedule appointment promptly as needed. Prompt courteous service upon arrival. Comfortable and spacious waiting area.
Lucas from the service department at Berlin City truly exceeded my expectations. Not only did he demonstrate utmost professionalism by checking all the boxes, but his honesty set him apart. His dedication and knowledge instilled confidence in entrusting my vehicle to Berlin City. Thanks to Lucas, my positive experience ensures my long-term patronage.
Welcome to Berlin City Honda of Portland
Exceptional Service
If you bring your car into our facilities, we'll take only the necessary amount of time to make sure your vehicle gets the service it needs, and then we'll get it back to you in time for you to carry on with your day. All of our technicians are experts in regards to just about any type of make or model. We even throw in a state inspection for free.
Friendly, Courteous Staff
Our staff realizes that their most important contribution to the business is making sure that the customer is satisfied. That's why our sales staff and service department take every care in the world to ensure that your interactions with us are free of hassle and stress. That's our commitment to you.
Community Support
At Berlin City Honda of Portland, we know that we couldn't exist without your business. That's why we choose to give back to the community in as many ways as possible. One such program we support is the Easy Inspiration Project, which demonstrates our appreciation of cars, community, and the beauty of New England. Each month, we select one person to take one of our vehicles and drive around New England, taking as many pictures as they can along the way. We then post these pictures as a testament to our love of art and the local ecosystem.
We also support the Keep Driving Foundation. For each sale of a new or pre-owned vehicle we donate a portion to the program, which helps support schools in our area.
New Honda & Pre-Owned Inventory
Whether you want a brand new Honda, a pre-owned Honda, or some other make or model, we have you covered. We have a car for just about anyone, whether a first-time driver or a seasoned veteran. No matter what you're looking for, chances are we have it on our lot. Browse our online inventory and schedule a test drive at a time that's convenient for you.
At Berlin City Honda of Portland, we want you to feel like you're part of the family. No request is too bold, and no suggestion is unheeded. That's just who we are at Berlin City Honda of Portland. With us, the answer is always yes.
Honda Specials
At Berlin City Honda, you can uncover additional savings with New Honda Specials and Used Vehicle Specials! When you’ve found the best Honda deal for you, our finance department will work with you to find the best Honda finance deal or Honda lease deal, while also looking for available offers and incentives. Our team at Berlin City Honda is committed to helping you get the best deal on your next vehicle! Explore all of our Honda offers and incentives before you contact our dealership to schedule a test drive!