First service appointment with my new Ridgeline and it went great. Very helpful, timely, courteous service staff. No surprises and a nice waiting area to boot
Last December I purchased a vehicle from Berlin City Honda and the experience was excellent. I just completed my second routine service visit and the results were first rate. My service representative was very friendly and professional checking in and out. The facility is well-appointed and spotless with complementary beverages and a roomy and comfortable waiting room. The service program is so good that it argues for buy a car here. Well done!
Dillon helped me to feel like I was the only customer getting service yesterday. He was responsive with texting, kept me informed, and communicated with the driver on my timing. Love the technology used for communications and quotes. My experience with Dillon tells me I should buy my next vehicle at Berlin City Honda!
Great Service in a Timely Manner!
The service and staff were exceptional. Jessica Bean (?) was professional, knowledgeable and very helpful. I have always had a good experience at Berlin Motors
As always, my service experience at Berlin City Honda did not disappoint! Eric and the entire service crew are courteous and friendly. Upon my arrival, I was greeted with a smile and was told my vehicle would be ready in about an hour. I had the oil changed, tires rotated and also had the vehicle inspected. I was pleasantly surprised when only 45mins in the showroom that my vehicle was ready! Great group of people at Berlin City!!
By far the most positive experience I have ever had at a car dealership! Thank you Tommy and Chris!! You guys rock!! Not only did we find the right car at the right price, but got a great trade in allowance as well.
I purchased a 2021 Ridgeline Black Edition, and I am extremely pleased w the salesmen Joe Thibodeau. The car market is like everything else during the pandemic, a little upside down w demand high and some inventories low, Joe went out of his way to find and secure the vehicle I had been looking for and he did it in a professional, timely manner. Thanks to Joe and, the finance team at Berlin City I was in and out of the dealership in under 3 hours, start to finish. I’m a happy Customer. Mike E. Fryeburg, ME.
They were super nice and were genuine. Gave me the best financing that they could find and were honest. Very trustworthy and would go back there.
Besides waiting two hours on warning engine light and brake light on dash,they got it fixed
Jessica Curit-Ramos, Service Adviser, is always prompt to respond to my inquiries, very pleasant in demeanor and extremely knowledgeable with any service requirements. Service is a priority with the ownership of a vehicle and Jessica provides a peace of mind in this area. I completely trust Jessica with any service performed on our vehicle.
Sales and Service—great experience! Facility is beautiful and comfortable. Employees are friendly and accommodating. Service employees seem to be well-trained and Knowledgeable. Best car buying experience I’ve ever had.
I recently visited Berlin City Honda in South Portland. The sales and finance staff were incredible during the entire process. Extremely professional! Loved the experience.
Jessica was expecting my vehicle and was ready to have service completed. She recognizes me when I arrive and addresses me by name. The service was completed within the expected time from.
Great experience, helpful in figuring out what I needed and friendly and easy buying experience. Very accommodating to a last minute change in plans. Would definitely come back.
EXTREMELY pleased, went in with low expectations about what I could do and left with a BRAND new 2022. Cried my eyes out but the team was SO helpful. I'm extreme grateful I went to Berlin city.
Chris Tilas rocks! Made it a great car buying experience! Very knowledgeable, low pressure, kept me informed on the process. I will be sure to send my friends and family.
The process of trading in my car for a new car was quick, easy and Brian was wonderful to work with. He had me in and out the door with a beautiful new car and I couldn’t be more happy about my purchase.
How often do you take your car in for service and get a bill stating 'no charge'? That's exactly what happened when we took our CRV to Berlin City Honda to check on a tire that would not stay properly inflated. The service team removed a screw, plugged the tired and sent us on our way! Being from out of town, this was especially appreciated ..... and put Portland and Berlin City Honda at the top of our 'friendly places' list. A million thanks to Heather and and the Berlin City Honda Service Team.
Always taken care of my vehicles in a prompt and professional manner!!
Great service and very easy and pleasant team. Got my car in and out with no problem.
Being from out of state, we unexpectantly had to spend the night in Portland due to car trouble. Berlin City was able to get our 2006 Pilot in first thing in the morning. Dillon was great to work with and had Jerry shuttle me back to the hotel to get my family and luggage so we could get back on the road right after the repairs were done. The service department's work enabled us to salvage our trip. Berlin City was easier to work with than our hometown dealer and we would use them again if the needs arises
Our car broke down in Portland, several states away from home. They were able to get the car fixed within 24 hours and even picked us up from our hotel. Jerry was amazing and we cannot thank him enough for his kindness.
David Seavey was a very pleasant salesman to work with. He listened to what I needed and worked very hard to find something to suit those needs, coming up with 2 great options. I haven't made a final decision yet, but if I don't buy a Honda, it won't be because the salesman didn't do his job! I have put a vehicle on reserve with them to test drive when it arrives, but I did not enjoy the process I went through to reserve it. Much paperwork to sign (that they shred if I don't want the car) and a pushy financial person who wanted me to decide on extended service contracts before I'd even seen or driven the car. I finally got angry and declined to make any decisions at all.
Welcome to Berlin City Honda of Portland
If you bring your car into our facilities, we'll take only the necessary amount of time to make sure your vehicle gets the service it needs, and then we'll get it back to you in time for you to carry on with your day. All of our technicians are experts in regards to just about any type of make or model. We even throw in a state inspection for free.
Friendly, Courteous Staff
Our staff realizes that their most important contribution to the business is making sure that the customer is satisfied. That's why our sales staff and service department take every care in the world to ensure that your interactions with us are free of hassle and stress. That's our commitment to you.
At Berlin City Honda of Portland, we know that we couldn't exist without your business. That's why we choose to give back to the community in as many ways as possible. One such program we support is the Easy Inspiration Project, which demonstrates our appreciation of cars, community, and the beauty of New England. Each month, we select one person to take one of our vehicles and drive around New England, taking as many pictures as they can along the way. We then post these pictures as a testament to our love of art and the local ecosystem.
We also support the Drive for Education program. For each sale of a new or pre-owned vehicle we donate a portion to the program, which helps support schools in our area.
Whether you want a brand new Honda, a pre-owned Honda, or some other make or model, we have you covered. We have a car for just about anyone, whether a first-time driver or a seasoned veteran. No matter what you're looking for, chances are we have it on our lot. Browse our online inventory and schedule a test drive at a time that's convenient for you.
At Berlin City Honda of Portland, we want you to feel like you're part of the family. No request is too bold, and no suggestion is unheeded. That's just who we are at Berlin City Honda of Portland. With us, the answer is always yes.