Customer Testimonials

Cars logo
Cars Oct 20, 2021

First service appointment with my new Ridgeline and it went great. Very helpful, timely, courteous service staff. No surprises and a nice waiting area to boot

Google logo
Google Oct 18, 2021

Google logo
Google Oct 18, 2021

Great service

Google logo
Google Oct 18, 2021

Google logo
Google Oct 16, 2021

Last December I purchased a vehicle from Berlin City Honda and the experience was excellent. I just completed my second routine service visit and the results were first rate. My service representative was very friendly and professional checking in and out. The facility is well-appointed and spotless with complementary beverages and a roomy and comfortable waiting room. The service program is so good that it argues for buy a car here. Well done!

Google logo
Google Oct 16, 2021

Dillon helped me to feel like I was the only customer getting service yesterday. He was responsive with texting, kept me informed, and communicated with the driver on my timing. Love the technology used for communications and quotes. My experience with Dillon tells me I should buy my next vehicle at Berlin City Honda!

Google logo
Google Oct 15, 2021

Google logo
Google Oct 14, 2021

Google logo
Google Oct 13, 2021

Great Service in a Timely Manner!

Google logo
Google Oct 11, 2021

Google logo
Google Oct 8, 2021

Google logo
Google Oct 7, 2021

The service and staff were exceptional. Jessica Bean (?) was professional, knowledgeable and very helpful. I have always had a good experience at Berlin Motors

Google logo
Google Oct 6, 2021

Google logo
Google Oct 4, 2021

As always, my service experience at Berlin City Honda did not disappoint! Eric and the entire service crew are courteous and friendly. Upon my arrival, I was greeted with a smile and was told my vehicle would be ready in about an hour. I had the oil changed, tires rotated and also had the vehicle inspected. I was pleasantly surprised when only 45mins in the showroom that my vehicle was ready! Great group of people at Berlin City!!

Google logo
Google Oct 3, 2021

Cars logo
Cars Oct 3, 2021

By far the most positive experience I have ever had at a car dealership! Thank you Tommy and Chris!! You guys rock!! Not only did we find the right car at the right price, but got a great trade in allowance as well.

Google logo
Google Sep 30, 2021

Google logo
Google Sep 27, 2021

Cars logo
Cars Sep 26, 2021

I purchased a 2021 Ridgeline Black Edition, and I am extremely pleased w the salesmen Joe Thibodeau. The car market is like everything else during the pandemic, a little upside down w demand high and some inventories low, Joe went out of his way to find and secure the vehicle I had been looking for and he did it in a professional, timely manner. Thanks to Joe and, the finance team at Berlin City I was in and out of the dealership in under 3 hours, start to finish. I’m a happy Customer. Mike E. Fryeburg, ME.

Google logo
Google Sep 25, 2021

They were super nice and were genuine. Gave me the best financing that they could find and were honest. Very trustworthy and would go back there.

Google logo
Google Sep 24, 2021

Besides waiting two hours on warning engine light and brake light on dash,they got it fixed

Cars logo
Cars Sep 18, 2021

Jessica Curit-Ramos, Service Adviser, is always prompt to respond to my inquiries, very pleasant in demeanor and extremely knowledgeable with any service requirements. Service is a priority with the ownership of a vehicle and Jessica provides a peace of mind in this area. I completely trust Jessica with any service performed on our vehicle.

Cars logo
Cars Sep 10, 2021

Sales and Service—great experience! Facility is beautiful and comfortable. Employees are friendly and accommodating. Service employees seem to be well-trained and Knowledgeable. Best car buying experience I’ve ever had.

Google logo
Google Sep 6, 2021

Asked for Mobil One, did Not get Mobil One. Maybe it was a one off, I will give them another try next time my car needs servicing.

DealerRater logo
DealerRater Sep 5, 2021

I recently visited Berlin City Honda in South Portland. The sales and finance staff were incredible during the entire process. Extremely professional! Loved the experience.

Read at DealerRater

Google logo
Google Sep 3, 2021

Google logo
Google Aug 28, 2021

Jessica was expecting my vehicle and was ready to have service completed. She recognizes me when I arrive and addresses me by name. The service was completed within the expected time from.

Google logo
Google Aug 28, 2021

Cars logo
Cars Aug 27, 2021

Great experience, helpful in figuring out what I needed and friendly and easy buying experience. Very accommodating to a last minute change in plans. Would definitely come back.

Google logo
Google Aug 26, 2021

EXTREMELY pleased, went in with low expectations about what I could do and left with a BRAND new 2022. Cried my eyes out but the team was SO helpful. I'm extreme grateful I went to Berlin city.

Cars logo
Cars Aug 26, 2021

Chris Tilas rocks! Made it a great car buying experience! Very knowledgeable, low pressure, kept me informed on the process. I will be sure to send my friends and family.

Cars logo
Cars Aug 22, 2021

The process of trading in my car for a new car was quick, easy and Brian was wonderful to work with. He had me in and out the door with a beautiful new car and I couldn’t be more happy about my purchase.

Google logo
Google Aug 21, 2021

Google logo
Google Aug 19, 2021

How often do you take your car in for service and get a bill stating 'no charge'? That's exactly what happened when we took our CRV to Berlin City Honda to check on a tire that would not stay properly inflated. The service team removed a screw, plugged the tired and sent us on our way! Being from out of town, this was especially appreciated ..... and put Portland and Berlin City Honda at the top of our 'friendly places' list. A million thanks to Heather and and the Berlin City Honda Service Team.

Google logo
Google Aug 15, 2021

Always taken care of my vehicles in a prompt and professional manner!!

Google logo
Google Aug 15, 2021

Google logo
Google Aug 14, 2021

Google logo
Google Aug 12, 2021

Great service and very easy and pleasant team. Got my car in and out with no problem.

Cars logo
Cars Aug 9, 2021

Being from out of state, we unexpectantly had to spend the night in Portland due to car trouble. Berlin City was able to get our 2006 Pilot in first thing in the morning. Dillon was great to work with and had Jerry shuttle me back to the hotel to get my family and luggage so we could get back on the road right after the repairs were done. The service department's work enabled us to salvage our trip. Berlin City was easier to work with than our hometown dealer and we would use them again if the needs arises

Google logo
Google Aug 8, 2021

Our car broke down in Portland, several states away from home. They were able to get the car fixed within 24 hours and even picked us up from our hotel. Jerry was amazing and we cannot thank him enough for his kindness.

Google logo
Google Aug 6, 2021

Google logo
Google Aug 5, 2021

Honda dealer who has very kind service employees

Google logo
Google Aug 5, 2021

David Seavey was a very pleasant salesman to work with. He listened to what I needed and worked very hard to find something to suit those needs, coming up with 2 great options. I haven't made a final decision yet, but if I don't buy a Honda, it won't be because the salesman didn't do his job! I have put a vehicle on reserve with them to test drive when it arrives, but I did not enjoy the process I went through to reserve it. Much paperwork to sign (that they shred if I don't want ...

Google logo
Google Aug 4, 2021

Google logo
Google Aug 3, 2021

Staff was great and attentive . Very flexible with scheduling my service and pick up

Google logo
Google Aug 2, 2021

Awesome Service! Thanks for the new 2022 Civic Dave!

Google logo
Google Aug 1, 2021

Google logo
Google Jul 31, 2021

Amazing service

Google logo
Google Jul 31, 2021

Google logo
Google Jul 31, 2021

Megan met me very promptly when I got there. I immediately got to see the car I was interested in, and she didn't try to steer me to a different one. The facility was very busy that day, but I didn't feel ignored or rushed. The finance guy was patient with me as we ran through financing options and all the forms. They did a great job.

Google logo
Google Jul 26, 2021

Always great service!

Google logo
Google Jul 24, 2021

Service was completed promptly with outstanding customer service

Google logo
Google Jul 22, 2021

Our Honda HRV was brought in on a tow truck to Berlin City Honda. The vehicle had just had recall work done at another dealership and was not running right ever since. Dillon, the service person we worked with, treated us so well you would have thought we bought the vehicle at Berlin City. He was always courteous and professional in all our communications and Berlin City corrected the issue with the recall and the car now runs fine. Thank You Berlin City and we will definitely be looking your way for the next vehicle!

DealerRater logo
DealerRater Jul 22, 2021

Our Honda HRV was brought in on a tow truck to Berlin City Honda. The vehicle had just had recall work done at another dealership and was not running right ever since. Dillon, the service person we worked with, treated us so well you would have thought we bought the vehicle at Berlin City. He was always courteous and professional in all our communications and Berlin City corrected the issue with the recall and the car now runs fine. Thank You Berlin City and we will definitely be looking your way for the next vehicle!

Read at DealerRater

Google logo
Google Jul 21, 2021

The service department is always extremely helpful, personable and courteous. They go out of their way to make it a very pleasant experience.

Google logo
Google Jul 21, 2021

Google logo
Google Jul 18, 2021

Google logo
Google Jul 18, 2021

Been great working with Dave Sledzieski, Chris in finance dept., and the maintenance team. Nice having the option to have my vehicle picked up for servicing!

Google logo
Google Jul 18, 2021

All my service needs were met respectfully, and effectively! The value and quality are definitely worth a five star!

Google logo
Google Jul 17, 2021

I have owned Hondas for 30+ years. I have traveled across the United States for the past 18 years and used many different Honda dealerships. Berlin city is by far the best and most competent! Highly recommended.

Google logo
Google Jul 16, 2021

Google logo
Google Jul 15, 2021

Service was great and they had me out of there and in my new car in a rather short amount of time. Would 100% recommend buying a car from Berlin City Honda.

Google logo
Google Jul 8, 2021

Usually 5, but two factors make it a 4 this time: 1) the wait time was a bit too long. Short staffed??! 2) Heather is still learning, so she needed more time than, say, Eric would. But she’s learning well and will be tops!

Google logo
Google Jul 7, 2021

I had an absolutely wonderful experience when I brought my car in this week to have a recall issue fixed. They were on time, organized and very friendly. I needed to get to work before my car was finished and was amazed to learn about their shuttle service. They gave me a ride to work and then delivered my car to me when it was finished. Dillon kept me updated on my cars progress the entire time and the shuttle driver was so kind. I can’t recommend this place more!

DealerRater logo
DealerRater Jul 7, 2021

My husband and I bought two Civic Touring Sedans recently and we alway buy from Berlin City and we always contact “ our car guy” Scott Croteau. He is respectful, knowledgeable, honest and thorough. My only concern is with the buying process. I wish it could take less time once you have chosen what you want to buy so there isn’t as much waiting involved. Over all a great dealership!!

Read at DealerRater

DealerRater logo
DealerRater Jul 5, 2021

So far, so good. Joe was an excellent sales person. He was quick to respond to questions. He was straight forward with the information. Picking her up tonight and excited to have a new car; haven’t had one in years. Thank you Joe for making this purchase and easy and pressure free one!

Read at DealerRater

Google logo
Google Jul 5, 2021

Google logo
Google Jul 4, 2021

Google logo
Google Jul 4, 2021

I'm always scared to take my car to the dealership because I know it's going to cost more than if I went to a backyard mechanic, however I needed an ignition installed in my car. I wasn't going to trust that to somebody that wasn't a certified Honda technician. I got a bit of a run around initially getting contacted with the dealership, click on their website and it connected me to Lee Auto somehow. But once I got through the gentleman was great, I explained to him that I only had one opportunity to drop ...

Google logo
Google Jul 1, 2021

Scott is great!! I just tell him what our needs are and we go from there!! Thanks Scott

Google logo
Google Jul 1, 2021

The experience with the sales person (Dave) was excellent and no pressure. I would definitely buy another car from this dealership.

Google logo
Google Jun 27, 2021

Google logo
Google Jun 26, 2021

Scott Croteau was attentive and responsive to making the changes I desired to support my current situation. I appreciate his efforts and am looking forward to this new vehicle.

Google logo
Google Jun 23, 2021

Excellent experience from start to finish

Google logo
Google Jun 23, 2021

Berlin City Honda Service Department is bar none the greatest. A lift ride was called for me to go do errands and brought back, all on the Dealership’s dime!! Eric you are the BEST!! 👍

Google logo
Google Jun 22, 2021

Google logo
Google Jun 19, 2021

EASY, painless, pleasant. Berlin City and my favorite sales person, Dave Sledzieski, made trying a new car, and buying a new car absolutely easy. I knew what wanted so all I had to do was call Dave. I was able to try and buy my new car all within 2 hours total. I got a good trade-in value and a good price on the car I wanted. I will keep using Berlin City and Dave Sledzieski!

Google logo
Google Jun 17, 2021

Simple and easy! Answered all questions and very helpful!

Google logo
Google Jun 16, 2021

Google logo
Google Jun 13, 2021

Amazing service! Thank you!

Google logo
Google Jun 13, 2021

I was looking to buy a Toyota since January 2021. Due to many different reasons we ended up looking at Honda dealership in South Portland for an SUV. Christina took care of us the first time we came in. She was very nice, kind and understanding. She was patience when we wanted to wait for a car that I had in mind. The service was amazing from the start! The paperwork was quick and easy to complete. Next week we are picking up our brand new Honda CR-V Hybrid Touring! Thanks Berlin City Honda and Christina!

Google logo
Google Jun 9, 2021

The service was great! My vehicle was done in less time than originally thought which is always a great surprise. The person who I worked with (believe Noble) was great on customer service; polite, pleasant and informative! And no mask!!!

Cars logo
Cars Jun 9, 2021

Just bought another car from Dave Thorne. Dave did an excellent job for me. He is professional and knowledgeable, without being overly aggressive. He made the buying experience easy and enjoyable. I will recommend Dave Thorne and Berlin City Portland to all my family and friends.

Google logo
Google Jun 4, 2021

I had a very good experience purchasing here. Very straightforward pricing.

Google logo
Google Jun 4, 2021

Google logo
Google Jun 3, 2021

Google logo
Google Jun 2, 2021

Everyone I interacted with from Berlin City Honda from the scheduler on the phone to the service attendant (Dillon) were above and beyond friendly. As a first-time-car-owner, I had lots of questions and self-consciousness, but the Berlin folks--especially Dillon--handled my many questions with great patience and good humor. This excellent customer service made getting my car serviced stress-free and super pleasant. The service on my car was efficient and Berlin provided multiple comfortable spots to wait. I feel such a sense of relief at knowing that I will be going to Berlin City Honda for all my car needs! EDIT: ...

Google logo
Google Jun 1, 2021

Great customer service!!

Google logo
Google May 30, 2021

Their service team keeps me informed both of the time it will take and the price. My car is always ready when they promise. Waiting area is comfortable and currently spaced for social distancing.

Google logo
Google May 29, 2021

Excellant prompt and expert service.

Google logo
Google May 28, 2021

Cars logo
Cars May 28, 2021

Jessica Curit-Ramos Service Adviser, quickly responded to my phone message concerning a vehicle recall, scheduled service based on my prior appointment times, and had the vehicle recall repair completed in the time frame expected. Jessica obviously personally knows her customers, schedules accordingly and keeps her time estimate of service "spot on". It has always been a pleasant experience knowing Jessica will take best of care of our vehicle. She is definitely an asset to Berlin City Honda.

Cars logo
Cars May 26, 2021

We are traveling in Maine. Our Ridgeline had an "Emission Warning" on the screen. I called Berlin Honda and they diagnosed the problem and repaired same. We could not be happier.

Google logo
Google May 26, 2021

Great service!!

Google logo
Google May 21, 2021

Thank you Tommy and Chris for the best experience ever. It took less than 2.5 hours to secure financing and walk out of the dealership. While I waited, Tommy was supportive and kind, and Chris got me the best deal ever! You guys rock!

Google logo
Google May 21, 2021

Cars logo
Cars May 19, 2021

Very happy with the sales associate we worked with - it was a fun day! Was not planning on driving off the lot with my new car but everything fell into place and the price was right.

Google logo
Google May 19, 2021

Google logo
Google May 17, 2021

Google logo
Google May 16, 2021

I came to Berlin City Just to look, I had never owned a new car and didn’t know if I could even afford it. I met with Dave Seavey and he answered all 5 million of my questions and helped me get into my first brand new vehicle at a price I could afford! I am so happy with my experience at Berlin City!


Leave Us A Review