Superb customer service.. love the indoor Bay Area.. Dillon took great care.. recommending the 100k mile service package. Mechanics were able to locate a leak during the spark plug service.. thanks to Dillon I feel safer driving my family across the country!!! Thanks for the peace of mind!!!!! Great hospitality!!! Great Communication!!!
I went in for an airbag recall and they were super friendly and efficient. The woman that checked me in and handled my appointment had an awesome personality and made me feel extremely welcome.
Love Dylan at the service department. He always makes sure I am taken care of. Berlin's hospitality and customer service is great. They are very conscience of what it takes to make sure you are driving the right car.
I've had great experiences when working with Berlin City Honda. More recently I went in for some regular services (oil change, tire rotation etc.) and there was some confusion around a package I had previously purchased. Eric Surawski was helping me with this and generously waived all the fees for me that day and this was such a huge relief/surprise. I am continuously impressed by the service I receive here. I look forward to future visits!
As soon as I saw the Honda Ridgeline at Berlin Honda, I knew this was the right pickup for me. The test drive was awesome. The V-6 was quiet, the ride very smooth due to the front and rear suspension, and the handling exceptional. In my two year search for a vehicle, ( from Merces to Toyota and everything in between) I finally found the one created for me! As a Vietnam Veteran, it is important fo have ample windshield visibility as well on the sides and the rear window. I was not disappointed. The interior was spacious and comfortable with plenty of leg and headroom. It rides like a Cadillac up front which a truck body in the rear - Ha. Perfect for making long trips on the highway, yet has the ability to transport material such as 4 x 8 sheets of plywood that I use to put in my Honda Pilot. I also thank Berlin Honda for the exceptional deal they gave to me. While checking with other Honda dealers, they provide the lowest price with a generous trade in allowance, as well as exceptional service to provide me with the right make, model and color that I desired. Thank you Tommy! Roy Roden
I am always delighted with the excellent care my car receives from the folks at Berlin City Honda. It is not just my car, both my dog, Bella and I are also given the most amazing customer service. When we get close to the dealership Bella sits up in her seat and starts wagging her tail. She loves visiting everyone on the floor. If she could she would go see everyone in the service work area. Thank you all for taking such good care of us!!!
Upon entering the service department, I was immediately met by Eric Surawski who logged me in and took my information and keys. Within 45 minutes, he was in the waiting area calling my name to tell me I was all set. He explained all that was done to my vehicle, and told me of an upcoming recall for a hood latch. And that he had ordered the part and that he would be back in touch when the part had arrived. He was courteous and professional, and my service experience was better than I had ever expected!
Best experience ever. Great sales person and great vehicle!!!!
My salesman was STEVE GENDRON. Out of my 15 car purchases , working with Steve at Berlin City Honda is by far the best car buying experience I have ever had. Steve was kind, courteous, positive throughout the whole process. After the purchase was completed, Steve took the time to show us how all the features on the car worked. Berlin City Honda knows how to treat customers and keep them coming back. I will recommend them to all my friends and family. I have never worked with a more customer centered dealership in my life! Berlin City Honda sets the bar high.
Quick, efficient, friendly
I bought my Honda at Berlin City; the best, by far, car buying experience I have ever experienced! Fair, uncomplicated, open process, outstanding. I also have been using their service department for years, while not the least expensive available, given the overall value, I will continue to have my car serviced with Berlin City.
Great service at a great price
It is always a pleasure to go to Honda to get the car checked out before the winter season. They are very efficient and do a great job.
Last week on my way to work my dashboard lit up unexpectedly (great way to kick off a Monday, right?)... I pulled into the service center and Ben was quick to check and fill my tires. Forever grateful for bringing me out of that panic AND still getting me to work on time-- thanks again, Ben and crew!
I recently bought a used car there and the experience was as good as my first time there in 2019 when I leased a car. Great salesperson(Ted) and the others I dealt with were friendly and professional. I have used the service dept as well with the same friendliness and professionalism.
I was able to schedule my service online and pick my time. I arrived a little early, they took my car right in. My car was done by the time they said it would be done. We bought a service contract and paid nothing for the service! It was a good experience.
My sister bought a Honda HRV from Berlin city. We were so happy with the excellent service we received from Chris. He was knowledgeable and friendly—helped us with the test drive and choosing the right car without being pushy. She loves her new car! Thanks Chris!!
I went into this dealership because I had to find a car—my beloved Highlander was kaput. I *hate* buying cars. But in short order they had several for me to test drive and I found the right car fairly quickly. Which spared me the long, arduous task of going from place to place to find something I liked & could afford. The purchase process was relatively painless and they were patient and competent with my lack of familiarity with how things had to go. Highly recommend.
Professionalism, knowledge, kindness and working as a caring team are what I always experience at Berlin City Honda. We always have both of our vehicles serviced there.
First service appointment with my new Ridgeline and it went great. Very helpful, timely, courteous service staff. No surprises and a nice waiting area to boot
Last December I purchased a vehicle from Berlin City Honda and the experience was excellent. I just completed my second routine service visit and the results were first rate. My service representative was very friendly and professional checking in and out. The facility is well-appointed and spotless with complementary beverages and a roomy and comfortable waiting room. The service program is so good that it argues for buy a car here. Well done!
Dillon helped me to feel like I was the only customer getting service yesterday. He was responsive with texting, kept me informed, and communicated with the driver on my timing. Love the technology used for communications and quotes. My experience with Dillon tells me I should buy my next vehicle at Berlin City Honda!
Great Service in a Timely Manner!
David was so helpful and got me into a car super fast with no hassle!!
Welcome to Berlin City Honda of Portland
If you bring your car into our facilities, we'll take only the necessary amount of time to make sure your vehicle gets the service it needs, and then we'll get it back to you in time for you to carry on with your day. All of our technicians are experts in regards to just about any type of make or model. We even throw in a state inspection for free.
Friendly, Courteous Staff
Our staff realizes that their most important contribution to the business is making sure that the customer is satisfied. That's why our sales staff and service department take every care in the world to ensure that your interactions with us are free of hassle and stress. That's our commitment to you.
At Berlin City Honda of Portland, we know that we couldn't exist without your business. That's why we choose to give back to the community in as many ways as possible. One such program we support is the Easy Inspiration Project, which demonstrates our appreciation of cars, community, and the beauty of New England. Each month, we select one person to take one of our vehicles and drive around New England, taking as many pictures as they can along the way. We then post these pictures as a testament to our love of art and the local ecosystem.
We also support the Drive for Education program. For each sale of a new or pre-owned vehicle we donate a portion to the program, which helps support schools in our area.
Whether you want a brand new Honda, a pre-owned Honda, or some other make or model, we have you covered. We have a car for just about anyone, whether a first-time driver or a seasoned veteran. No matter what you're looking for, chances are we have it on our lot. Browse our online inventory and schedule a test drive at a time that's convenient for you.
At Berlin City Honda of Portland, we want you to feel like you're part of the family. No request is too bold, and no suggestion is unheeded. That's just who we are at Berlin City Honda of Portland. With us, the answer is always yes.