Upon entering the service department, I was immediately met by Eric Surawski who logged me in and took my information and keys. Within 45 minutes, he was in the waiting area calling my name to tell me I was all set. He explained all that was done to my vehicle, and told me of an upcoming recall for a hood latch. And that he had ordered the part and that he would be back in touch when the part had arrived. He was courteous and professional, and my service experience was better than I had ever expected!
Best experience ever. Great sales person and great vehicle!!!!
My salesman was STEVE GENDRON. Out of my 15 car purchases , working with Steve at Berlin City Honda is by far the best car buying experience I have ever had. Steve was kind, courteous, positive throughout the whole process. After the purchase was completed, Steve took the time to show us how all the features on the car worked. Berlin City Honda knows how to treat customers and keep them coming back. I will recommend them to all my friends and family. I have never worked with a more customer centered dealership in my life! Berlin City Honda sets the bar high.
Quick, efficient, friendly
I bought my Honda at Berlin City; the best, by far, car buying experience I have ever experienced! Fair, uncomplicated, open process, outstanding. I also have been using their service department for years, while not the least expensive available, given the overall value, I will continue to have my car serviced with Berlin City.
Great service at a great price
It is always a pleasure to go to Honda to get the car checked out before the winter season. They are very efficient and do a great job.
Last week on my way to work my dashboard lit up unexpectedly (great way to kick off a Monday, right?)... I pulled into the service center and Ben was quick to check and fill my tires. Forever grateful for bringing me out of that panic AND still getting me to work on time-- thanks again, Ben and crew!
I recently bought a used car there and the experience was as good as my first time there in 2019 when I leased a car. Great salesperson(Ted) and the others I dealt with were friendly and professional. I have used the service dept as well with the same friendliness and professionalism.
I was able to schedule my service online and pick my time. I arrived a little early, they took my car right in. My car was done by the time they said it would be done. We bought a service contract and paid nothing for the service! It was a good experience.
My sister bought a Honda HRV from Berlin city. We were so happy with the excellent service we received from Chris. He was knowledgeable and friendly—helped us with the test drive and choosing the right car without being pushy. She loves her new car! Thanks Chris!!
I went into this dealership because I had to find a car—my beloved Highlander was kaput. I *hate* buying cars. But in short order they had several for me to test drive and I found the right car fairly quickly. Which spared me the long, arduous task of going from place to place to find something I liked & could afford. The purchase process was relatively painless and they were patient and competent with my lack of familiarity with how things had to go. Highly recommend.
Professionalism, knowledge, kindness and working as a caring team are what I always experience at Berlin City Honda. We always have both of our vehicles serviced there.
First service appointment with my new Ridgeline and it went great. Very helpful, timely, courteous service staff. No surprises and a nice waiting area to boot
Last December I purchased a vehicle from Berlin City Honda and the experience was excellent. I just completed my second routine service visit and the results were first rate. My service representative was very friendly and professional checking in and out. The facility is well-appointed and spotless with complementary beverages and a roomy and comfortable waiting room. The service program is so good that it argues for buy a car here. Well done!
Dillon helped me to feel like I was the only customer getting service yesterday. He was responsive with texting, kept me informed, and communicated with the driver on my timing. Love the technology used for communications and quotes. My experience with Dillon tells me I should buy my next vehicle at Berlin City Honda!
Great Service in a Timely Manner!
David was so helpful and got me into a car super fast with no hassle!!
The service and staff were exceptional. Jessica Bean (?) was professional, knowledgeable and very helpful. I have always had a good experience at Berlin Motors
As always, my service experience at Berlin City Honda did not disappoint! Eric and the entire service crew are courteous and friendly. Upon my arrival, I was greeted with a smile and was told my vehicle would be ready in about an hour. I had the oil changed, tires rotated and also had the vehicle inspected. I was pleasantly surprised when only 45mins in the showroom that my vehicle was ready! Great group of people at Berlin City!!
By far the most positive experience I have ever had at a car dealership! Thank you Tommy and Chris!! You guys rock!! Not only did we find the right car at the right price, but got a great trade in allowance as well.
I purchased a 2021 Ridgeline Black Edition, and I am extremely pleased w the salesmen Joe Thibodeau. The car market is like everything else during the pandemic, a little upside down w demand high and some inventories low, Joe went out of his way to find and secure the vehicle I had been looking for and he did it in a professional, timely manner. Thanks to Joe and, the finance team at Berlin City I was in and out of the dealership in under 3 hours, start to finish. I’m a happy Customer. Mike E. Fryeburg, ME.
They were super nice and were genuine. Gave me the best financing that they could find and were honest. Very trustworthy and would go back there.
Besides waiting two hours on warning engine light and brake light on dash,they got it fixed
Welcome to Berlin City Honda of Portland
If you bring your car into our facilities, we'll take only the necessary amount of time to make sure your vehicle gets the service it needs, and then we'll get it back to you in time for you to carry on with your day. All of our technicians are experts in regards to just about any type of make or model. We even throw in a state inspection for free.
Friendly, Courteous Staff
Our staff realizes that their most important contribution to the business is making sure that the customer is satisfied. That's why our sales staff and service department take every care in the world to ensure that your interactions with us are free of hassle and stress. That's our commitment to you.
At Berlin City Honda of Portland, we know that we couldn't exist without your business. That's why we choose to give back to the community in as many ways as possible. One such program we support is the Easy Inspiration Project, which demonstrates our appreciation of cars, community, and the beauty of New England. Each month, we select one person to take one of our vehicles and drive around New England, taking as many pictures as they can along the way. We then post these pictures as a testament to our love of art and the local ecosystem.
We also support the Drive for Education program. For each sale of a new or pre-owned vehicle we donate a portion to the program, which helps support schools in our area.
Whether you want a brand new Honda, a pre-owned Honda, or some other make or model, we have you covered. We have a car for just about anyone, whether a first-time driver or a seasoned veteran. No matter what you're looking for, chances are we have it on our lot. Browse our online inventory and schedule a test drive at a time that's convenient for you.
At Berlin City Honda of Portland, we want you to feel like you're part of the family. No request is too bold, and no suggestion is unheeded. That's just who we are at Berlin City Honda of Portland. With us, the answer is always yes.